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Why SCI for Your OpenVMS Support

OPEN VMS ADMINISTRATION

 


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1.

Proactive Support.  The goal of our services is to prevent problems from happening at all.  Using a combination of custom-tailored software tools and our staff of OpenVMS experts, we take full responsibility for your OpenVMS system, keeping watch 24x7.  If a problem does occur, our team of experts are automatically alerted in real time, allowing them to quickly identify and resolve the issue with minimal to no impact to your business.  On the rare occasions of unexpected failures, we typically know about the problem and are actively working on a solution before you even know about the failure.

2. Our People.  On average, each of our engineers have 20+ years of OpenVMS experience, and most came to us directly from the HP OpenVMS engineering team in Nashua, NH.  Our staff includes people who actually wrote OpenVMS, allowing them to not only resolve the issue at hand, but to do so efficiently saving you time and money.  All of our staff is 'on-shore' US based.  We will never outsource support to off shore locations.
3. No Unpleasant Or Unexpected Surprises.  You depend on the reliability of your OpenVMS system to keep your business running.  Our tools along with our consistent management methodology keep watch over key OpenVMS system resources 24x7 to ensure availability and to ensure that every system task is executed as scheduled for predictable, reliable results.
4.

Lightening Fast Response Time to OpenVMS System Emergencies. Should your OpenVMS systems go down in the middle of a busy work day, or the middle of the night, you need it fixed immediately. Your phone call will be answered immediately by a technician - not a first level call screener who adds no value.  Redundant technicians on call and an intelligent phone messaging server insure that your call gets routed to an available technician. 

5.

All Projects Completed On Time and On Budget - Guaranteed. When you partner with us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges.  We guarantee all projects will be done ON TIME with no excuses.

6.

We work with you.  As your business partner, we evaluate your OpenVMS environment and work closely with you to understand your business and provide customized solutions to meet and exceed your needs.  We provide what you need not what we want.  We'll deliver customized services at whatever level you feel comfortable.

7.

Our resources.  For more than 20 years, HP and Oracle have been partnering with SCI, offering a tremendous range of OpenVMS and database experience and expertise servicing Fortune 500 companies worldwide across a wide array of industries.

8. Peace of mind, Guaranteed. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.

 

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