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About SCI


Our History

Located in Nashua, New Hampshire, Software Concepts International (SCI) pioneered remote computer management services. Founded in 1987 as a consulting firm specializing in a niche database market, SCI quickly gained an international reputation for its database expertise. Building on this expertise and international reputation, SCI now supports mission-critical databases for fortune 500 companies world wide.

As a growing business competing in a global market we found a need to better manage our internal systems. We applied our methodologies from our remote management services to manage our own IT environment. We soon realized that small businesses could benefit from this approach and SCI launched SmallBusinessIT.

Our unprecedented balance of strengths – technological innovation, leadership, outstanding people and a proven track record of delivering exceptional service – allows us to provide our customers with a top-quality solution.
 

Our Philosophy

We believe our customers’ success is critical to our success. We actively look for ways to improve our support so that we may help our customer succeed. Our proven, proactive approach to supporting technology enables our clients to avoid the problems and expenses associated with “reactive crisis-management”.

Continual improvement. Being the best is not good enough – to maintain our leadership position, we recognize the importance of continually improving our processes and methodologies. We work as a team with our clients to help them to fully utilize technology to improve operations, security and profits. We actively seek ways to refine our own processes to provide additional services and value to our customers.

Our personalized support goes beyond the “business relationship”. We truly care about our customers’ success, and our support is “solution-based”, not “clock-based”. We work with our clients to implement solutions that best fit their needs.

 

Our Customers
are passionate about our support. It’s obvious that our customers appreciate our “win-win” philosophy, which explains our growth and customer satisfaction.

 

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