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Windows IT Speicialist
 

 

 

Software Concepts International (SCI) is looking to hire a full-time Windows IT specialist to join our SmallBusinessIT (SBIT) managed services team.

The SCI SBIT team provides full-service IT technical services to small businesses running Windows servers as their core IT infrastructure. Using sophisticated automation tools, we monitor our clients’ IT infrastructure remotely from our Nashua, NH headquarters. The SBIT team supports the IT requirements of both external clients and SCI.

INTRODUCTION

Tired of being pigeon-holed in a large corporate environment, fraught with bureaucracy, red-tape, scapegoats and decisions made by committee? We are the opposite -- SCI is a small, dynamic company with a long history (over 26 years), where individuals can make huge contributions in a variety of disciplines.

We offer very competitive benefits including; dynamic work environment, 401K, medical and dental insurance. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth.

POSITION DESCRIPTION

As a member of the SCI technology team the candidate will provide a broad range of IT support services to SCI and our external SBIT customers. This includes installing, configuring, supporting and troubleshooting; Windows desktop/workstations, Windows Servers, networks, peripherals and common business software products.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Provide technical expertise and deliverables for projects and services associated with all areas of the Windows environment.

  • Interface directly with clients via e-mail, telephone and our trouble ticket management system to resolve issues as they arise.

  • Familiar with industry best practices for configuring and managing Windows desktops, Windows Servers, Hyper-V hosts and networks.

  • Demonstrated experience in building images, packaging applications and deploying configurations in a variety of organizations.

  • Proven experience in deploying backup/recovery, security, anti-virus/malware and virus/malware removal solutions.

  • Demonstrated ability to diagnose and troubleshoot performance problems.

  • Design and implement IT solutions to meet our internal and external clients’ IT needs and requirements

  • Provide 1st - 3rd level support for all Desktop related services

  • Maintain and troubleshoot networking routers, firewalls, IDS, VoIP

  • Ability to work as part of a team or independently to deliver projects and services on time

  • Identifies opportunities for continuous improvement

  • Maintains all relevant documentation

  • Use scripting languages and tools to automate monitoring and repetitive management tasks.

  • Ability to work on multiple projects and requests simultaneously

QUALIFICATIONS

  • 5 years IT experience supporting Windows environments

  • 3 years Desktop Engineering experience (Windows XP, 7 etc.)

PREFERRED EXPERIENCE


Must have 3 – 5 years real business world experience with the following:

  • Bachelor Degree in Computer Science, Information Technology, or related field

  • Microsoft Certifications

  • In depth expertise across desktop platforms (Windows XP, Windows 7)

  • Experience with Microsoft and Symantec deployment and packaging technologies

  • Proven troubleshooting skills in a variety of disciplines.

  • Experience managing and owning projects and deliverables

  • Virtual desktop and thin client experience

  • Security/VPN/Encryption technologies

  • Networking technologies and concepts

  • General understanding of Microsoft desktop applications and tool sets

  • Microsoft Windows Server environments and layered application such as Exchange and SQL Server.

  • Hardware expertise (HP, Dell, SAN technologies, etc.)

  • Scripting and automation

  • Group Policy


SOFTWARE CONCEPTS INTERNATIONAL (SCI) OVERVIEW

Located in Nashua, New Hampshire, Software Concepts International (SCI) pioneered remote computer management services. Founded in 1987 as a consulting firm specializing in a niche database market, SCI quickly gained an international reputation for its expertise in managing databases. Building on this expertise and international reputation, SCI has grown provide IT support for a large variety of customers. SCI now supports all the IT needs for small law offices to the mission critical databases of fortune 500 companies.


To apply email resume or mail to:  

Software Concepts International, LLC
30 Temple Street, Suite 303

Nashua, NH  03060
 

Please NO phone inquiries.

 

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